The challenge

Cozentus’ client was facing challenges with their drayage shipments. Many containers are to be shipped to different locations; therefore, several dray providers were involved in the entire process. With manual processing of data and updates, real-time access to information was not available. Manual updating also posed a high risk of errors leading to shipment delays, high cost, and overall inefficiency in the entire shipment process.

  • Shipment delays
  • Time-consuming
  • Manual errors

Client company background

The client is a 3PL leader in global logistics for over 50 years, headquartered in Philadelphia, Pennsylvania, US. To transport shipments, they work with multiple shippers and are also required to avail services from several drayage providers to transport large volume of goods. These goods are transported from one location to another such as port to warehouse, container pool to factory, factory to port etc.

Cozentus Solution

Step-1

As a first step, all the shipments are shown in the pending assignment. The user assigns the container to a dray provider for shipping it to the desired customer location. See sample application screen 1 below

Step-2

Next, a tender is generated by the application by accessing required information from the existing pre-booking and booking systems. Core inputs like booking number, pick-up and drop address, container, and product details are utilized to complete this activity.

Step-3

Rules for auto allocation of tenders to a dray provider have also been established. This allows the administrators to enter pre-defined rules into the system. When a tender needs to be submitted, the application will automatically select a provider according to the rule and proceed.N

Step-4

Submission of this tender then alerts the assigned dray provider who acknowledges the request which either accepts or rejects the request. The application also records the complete life-cycle of the tender starting from the request submission to eventually delivery and all important milestones in between. See sample application screen 2 below

Step-5

The application mandates that for every rejected tender, the dray user provides the reason for rejection which can range from ‘low capacity, ‘no space’ or ‘any other’. All rejected tenders also qualify as a pending assignment for re-tendering by the client user

Step-6

Similarly, for each accepted tender, there are provisions for the dray provider to upload various important milestones and related data for the containers loaded. See sample application screen 3 below

Step-7

Final delivery of the container will complete the life cycle of the drayage process. All fulfilled requests are maintained in the system as per local government guidelines for a fixed period within the system and archived and retrieved as needed.

Step-8

All action and milestone information are made available to the users at a near time to enable them to make appropriate corrections or decisions. Metrics are maintained to enable the users to improve decision-making while selecting dray providers for various tenders. Metrics such as average time to accept or reject and percent of on-time deliveries aid in such better decision-making. See sample application screen 4 below.

Step-9

The historical data helped in reviewing the dray providers performance and negotiate for better rates. It also allows addition or removal of dray providers into their preferred vendor list, or allocate higher volumes to better performing vendors.

COZENTUS ADVANTAGE

Unlock operational productivity and business efficiency

Cozentus transforms supply chain by being your trusted business solutions provider innovating on your behalf with fluid collaboration, direction, and stability so you can continue progressing in today's highly dynamic world.

From beginning to end, we have your covered

Cozentus expertise across supply chain core areas and experience with blue chip organisations brings you accelerated delivery times, the ability to save cost and flexible skills accessed at any stage of your logistics value chain.

We offer a humanized end-to-end Client Experience

Cozentus provide you with real time communication, feedback and re- assurance throughout the whole end-to-end experience - pushing the boundaries of innovative business solutions with an unrivalled humanized experience.

BENEFITS REALISED BY THE CLIENT COMPANY

The client company realized the benefit of automating the entire drayage process as it resulted in a significant reduction in manual errors and a faster turnaround time.

1. Reduction in manual efforts: – Automating the entire process resulted in reducing the manual efforts by as much as 75% With the application that also validated the reconciliation of tenders, the accuracy of the entire dray shipment was improved.

2. Real-time visibility : The application also provided live tracking of vessels, right from when it started, and its estimated time of arrival, hence providing the users a clear insight into the real-time tracking.

3. Improved warehouse efficiency : Better utilization of the distribution network optimized the warehouse functioning.

4.Dray provider performance : Top three companies based on their acceptance rates as well as the time taken to act on each tender were considered in analyzing the dray provider performance. This automation helped the client user in analyzing the business better and optimize the cost using the best service provider.

5. Value additions : The application also captured KPIs that helped in enhanced decision-making. Such as insights into picking the most appropriate dray provider based on past performances. Advanced features of the dashboard also helped the client to select a trucking company that best suits their requirement based on their availability, container type & size capacity, or volume in the system. All of this also helped in faster new 2PL onboarding.

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