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The challenge

Despite operating within a dynamic logistics landscape, our 3PL client faced a critical deficiency, that is the inability to identify and preemptively mitigate risks that could potentially disrupt shipments and jeopardize their assets. Without a technology enabled identification of risks and their impact on shipments, commodities and assets, their operations were vulnerable to unforeseen challenges ranging from natural disasters and supply chain disruptions to regulatory changes and geopolitical events. This lack of foresight not only undermined their operational efficiency but also compromised client satisfaction, trust and overall supply chain resilience.

Client company background

For over 50 years, our client, headquartered in Philadelphia, Pennsylvania, USA, has been a pioneering 3PL leader in global logistics. They excel in orchestrating seamless movement of goods between manufacturing plants and destinations worldwide across diverse industries. Their comprehensive services encompass freight forwarding, customs brokerage, warehousing, and distribution.

Client goals

Proactive risk mitigation

Improve customer relations and establish trust

Improve operational resilience

Meeting the promise of ETA

Cozentus Solution

Seamless identification and capturing of risk news from diverse sources.

AI, ML, and NLP to auto-extract, structure, and enhance risk data, offering deeper insights with human and domain experience.

Risk probability assessment using advanced algorithms

Monitoring and analysis of potential risks' impact on customer’s shipments, assets, commodities, and suppliers.

Informative answers via text, graphs, and charts using generative AI for enhanced user interaction.

Configurable alerts and notifications

Visualizations and data analytics with intuitive presentation of risks, severity and impacted shipment & assets

Tech Utilisation

Market Leadership

Tailored risk mitigation outshines off the shelf products

Cost Savings

TCO reduced with smarter decisions and overall reduction in operational costs

Conflict management

Predictive insights guided client through the Red Sea conflict by identifying at-risk shipments and offering alternative routes

Results

  • Proactive risk mitigation prevented delays and disruptions, and improved the overall supply chain resilience index.
  • Risk mitigation effectiveness improved by 25%.
  • Improved delivery updates boosted client satisfaction and trust with their customers, in turn ensuring client retention for Cozentus.
  • Resilient supply chain unlocked new sales opportunities, driving revenue growth.

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